Saturday, 29 September 2012

VoIP For Offices For Dummies

By Dean Vincent


Current VoIP customers can still keep their existing telephone number if they change to a better provider. There are some good VoIP providers with high level expertise to port telephone numbers so same number is kept. You can imagine the doubt to a VoIP user and what would happen if they was to change their telephone numbers.

The current telephone lines would be moved to the new provider. There would be forms to send back when routing the telephone number used. All details would appear on an itemised bill from your current telecoms provider.

Technology companies that do migration to new provider does not take much time. Neither would this cause any disruption with the phones from ringing during normal working hours. An expert can administer the changeover of providers and eliminate the doubt of featuring a different number.

The industries that use this service extensively are real estate, legal, travel, etc. These companies have the resources in call centre environments where calls are made and received constantly. Efficiency is their main benefit not to mention saving costs in hiring a receptionist.

The normal telephone lines most offices use are with BT, Sky or Virgin Media. They can certainly be switched to a VoIP all provided the infrastructure is present. VoIP is the next generation of telephony systems alongside other benefits to go to a digital platform.

It is important that each employee working with the provider is being trained. Management will have access to an administrative portal where they can see which extension is connected in this VoIP solution. They will also be able to generate a report on costing and other areas for management information.

Find out the average spending with your current VoIP provider. Next you would need to evaluate the services being offered and if this VoIP solution is helping your business. The costs would need to reflect the value to your business in getting the right solution.

The process for switching from analogue to digital is not done instantly. That is why you are bringing in expertise from experienced system providers. The consultant you speak with will come across many other VoIP systems and have sufficient knowledge in telephony platform.




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