Wednesday, 9 January 2013

A Brand New Business Phone System Can Help With Customer Retention

By Theodore Gonzalez


Present day technological innovation is advancing constantly and it's one of the features of the Twenty First century. Ever since the telephone's invention in 1876 by Alexander Graham Bell, the phone has altered the way the entire world communicates. You can simply now talk with friends and family in other countries, hold conferences via telephones such as CISCO's Telepresence system, send hyperlinks, video recordings, images and even meld numerous phone calls in to 1. [ V:11 ]

Thus, it is crucial that every company considers updating their business phone equipment to make the most of these new sorts of technologies.

By up-dating to a new telephone system, it gets across that your firm is open to keeping up with technological innovations. A recent study made public that, a coordinated phone system may save an average of 2 hrs per week lost on handling on-hold telephone calls.

Phone conversations are commonly the first impression a consumer gets of your organisation. In case their call is not handled in a prompt way the client is not happy. Big business typically manage this issue with electronic phone systems, but unfortunately this is not what consumers want. Callers want their telephone calls handled a efficiently by a real human being.

Telephone equipment providers like Cisco offer modern business phone systems which supply the following;

1. Holding of numerous telephone calls simultaneously.

2. Many phone calls to be dealt with all at once.

3. The capacity to combine all phones spread within the business under a single telephone number.

4. Amalgamate a number of phone calls into one.

With this array of attributes companies can effortlessly deal with a consumer's call in prompt way, while providing them the familiarity of an individual's voice. But, that's not all the Cisco Business Telephone systems offer.

Conferences are essential to any kind of business and therefore present day technological innovation has developed a method to transcend the challenges of time and place by using tools such as Cisco's Telepresence.

Products such as Teleprescence permit staff members to carry out video calls where they are able to incorporate charts, diagrams, designs, data share and graphics whilst at the same time talking with an entire boardroom. Applications like Apple's Facetime operate in a similar way too.

Advantages of Teleprescence derived systems include;.

a) Workers do not need to travel to meetings meaning decreased travel expenses.

b) Face-to-face communication is still possible.

c) Conference phones reduce work place disruption by way of bringing all pertinent employees together at the same time.

d) Makes it possible for you to record your video discussions and multi-media presentations for live and on-demand accessibility.

e) When a colleague is away they can still take part in the meeting via Teleprescence.

f) Straightforward to contact fellow employees with relevant information, video recordings, data, and so on.




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