The world of Voip is exploding like a coke can filled with popping candy, and everyone wants a piece of the action. And when there is so much action to be had, market share to be gained and profits to be made, one thing is for sure; people want to know that their investment is protected, and that means monitoring.
The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.
The Voice Over IP sector differs primarily because the necessary elements on which the system depends are not the responsibility of the company but rather the service provider. And although this has always been the (accepted) case with telephone network providers, Voip technology is a far more fragile and infantile beast, hence the need for in depth effective monitoring.
The most accurate method of monitoring to ensure optimum call quality is by 'end-to-end'. This method works by duplicating calls to users' SIP devices, and analyzing the actual call responses in order to determine the quality of signal and system services. When a problem is detected, the monitoring feature can then send an immediate alert via either sms, email or phone.
Monitoring systems also offer companies the opportunity to view their performance statistics in a very detailed manner, usually through a fully interactive dashboard interface which can be logged into remotely at anytime. This functionality can provide valuable insights for a range of factors for all manner of businesses.
Whatever size your business may currently be, and whatever size it may grow to, the importance of ensuring reliability in the service you provide is paramount to building your reputation and long term credibility.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
So when you are looking for a Voice Over IP service provider, be sure to look beyond the dazzle of the cheapest price, and do your research by choosing an ITSPA registered provider with a proven track record and a Quality Mark for good measure.
The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.
The Voice Over IP sector differs primarily because the necessary elements on which the system depends are not the responsibility of the company but rather the service provider. And although this has always been the (accepted) case with telephone network providers, Voip technology is a far more fragile and infantile beast, hence the need for in depth effective monitoring.
The most accurate method of monitoring to ensure optimum call quality is by 'end-to-end'. This method works by duplicating calls to users' SIP devices, and analyzing the actual call responses in order to determine the quality of signal and system services. When a problem is detected, the monitoring feature can then send an immediate alert via either sms, email or phone.
Monitoring systems also offer companies the opportunity to view their performance statistics in a very detailed manner, usually through a fully interactive dashboard interface which can be logged into remotely at anytime. This functionality can provide valuable insights for a range of factors for all manner of businesses.
Whatever size your business may currently be, and whatever size it may grow to, the importance of ensuring reliability in the service you provide is paramount to building your reputation and long term credibility.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
So when you are looking for a Voice Over IP service provider, be sure to look beyond the dazzle of the cheapest price, and do your research by choosing an ITSPA registered provider with a proven track record and a Quality Mark for good measure.
About the Author:
Saul Saresi writes regularly about Voip systems and technology for his website which can be found here business phone to find out how much money you could save with your Voip service see here business voip system
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